We make your items when you order. Usually 2–5 business days to make, plus 1–8 business days in U.S. transit.
These are typical domestic estimates, not guaranteed arrival dates. The production estimate starts on the next business day; weekends and holidays do not count. Stock, fulfillment location, seasonal demand or carrier delays can make delivery take longer. Items may ship separately. We will email tracking when your package ships. We don’t guarantee delivery for a holiday or other specific date. We’ll contact you if your order is delayed.
We currently ship within the United States. Below $100, standard shipping is $4.99 for tees, or $6.99 when apparel includes a hoodie, plus $6.99 for a mug group and $4.99 for a sticker group. Each group is charged once per basket. Free shipping applies on merchandise orders of $100 or more after discounts and before tax. Any applicable tax and the final total appear at Stripe checkout before you pay.
We’ll email your confirmation and tracking when your package ships. Items may arrive separately. Check a guest order with your order number and checkout email, or keep it in your optional passwordless account.
02 / RETURNS & CHANGES
Something wrong? Tell us.
If an item arrives damaged, misprinted, defective or different from what you ordered, please email support@kookiteez.com within 14 days of delivery so we can get things moving promptly.
Include your order number, a short description and clear photos of the item and the problem. For an incorrect supplied size, include a photo of the size label. You don’t need an account to ask for help.
We’ll review the details and explain the next steps before arranging an appropriate replacement or refund. Please contact us before sending anything back; we’ll tell you if a return is needed and how to proceed.
If a package hasn’t arrived, please contact us within 14 days of its estimated delivery date. If tracking says delivered but you can’t find it, let us know so we can investigate.
The 14-day reporting request helps us investigate promptly. If you discover a genuine problem later, contact us anyway so we can review it. This request does not limit your rights under applicable consumer law.
Because products are made to order, we don’t offer change-of-mind returns or exchanges for a size or color you selected. Please check the size guide before buying. Any goodwill exception needs individual approval. This does not limit rights you have under applicable consumer law.
Need to correct an address or cancel? Contact us immediately. We’ll check what’s still possible; changes can’t be guaranteed once production begins. We’ll explain any additional cost before you agree to it.
03 / PRIVACY
Your order. Your information.
We use your email, delivery details, order information and support messages to process purchases, deliver products, provide account access, prevent fraud and answer your questions. Stripe handles card details; our store does not receive or store your full card number.
Our hosting providers run the store and its private order system. Stripe processes payments and Printful receives the details needed to produce and ship your order. Lucy is our AI-assisted support service; messages may be processed to help answer routine questions. Refunds and sensitive exceptions go to the owner for review.
With your permission, Google Analytics uses optional cookies to help us understand public page views, product interest, bag activity and checkout starts. We exclude account pages, sign-in links, search text and private order details. Google processes the permitted measurements. You can change your preference below. We honor browser Global Privacy Control and Do Not Track requests.
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We use necessary session cookies and browser storage for sign-in, your bag and saved picks. Signing in is optional and never subscribes you to marketing. We keep records needed for orders, legal obligations and disputes. Email us to request access, correction or deletion of information, subject to records we must retain.
04 / YOUR PURCHASE
No surprises at checkout.
You’re shopping with Kookiteez, trading as KookiTeez. Prices are in U.S. dollars. Review your size, color, quantity, email and delivery address before paying. Account creation is optional.
Only available products can be purchased. Mockups illustrate the design; print colors and placement can vary slightly between screens and garments. If a paid order cannot be fulfilled, we’ll contact you to arrange a solution or refund. We won’t substitute a different design or garment without your agreement.
For order help, changes, privacy requests or a human review, email support@kookiteez.com. Never email card numbers, passwords or a sign-in link.
